Terms and Conditions:

Legal claim:

Notice: Please go through our terms & conditions carefully. While placing an order with printonica.com/sri sivarama digital press you agree to be bound by the terms & conditions stated below. In case you do not agree please do not access this web-site. Printonica/sri sivarama digital press reserves the right to change, modify or amend these terms and conditions without any prior notice.

You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.

You agree that you shall indemnify and defend printonica and all parties from whom printonica has licensed portions of content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these terms of use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into products.
Color Proofing and Matching
printonica is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.
Printonica will try it's best to match the gradient density of each color, However, printonica is not liable for the final appearance of a color.
Application of UV coating may effect or change the appearance of the printed colors. printonica is not liable for the final color appearance of a UV product/s.
Terms of sale :
Full payment including shipping and handling is required while placing order. No work will proceed until payment is received. No refunds are given once order has been verified.

Refund policy:
All sales are final. Due to the nature of our business, we process jobs as soon as we receive completed and correct files. No refunds are available on orders unless files have not been sent to press and cancellation is requested the same business day. A cancellation fee will be applied.

File types we accept:
.tif, .jpg, .png, .eps, .ai, .psd, .pdf, flatten - 300dpi,- outline fonts, flatten transparencies, no overprint, - embed fonts(no screen fonts).
printonica is not responsible for files printed incorrectly when the customer provides the artwork. Please check all files before sending us your artwork.

Complaints :
All complaints must be registered within 24 hours of receipt of job.
Should the job contain manufacturing errors and/or defects, we would return the job at no charge. We maintain the right to judge what a manufacturing error and defect is.Minor printing imperfections are considered to be normal and will not qualify for reprint as a manufacturing error.

Shipping errors & Lost packages
Lost or damaged claims can only be filed for shipments over 1000 .00 INR in value and can only be done after 30 days from package shipment.printonica is not responsible for 3rd party shipping errors, omissions or damaged shipments.

Customer supplied incorrect address
When a package is not delivered due to an error made by the customer in submitting the proper shipping address, printonica will reship the package with the corrected address and charge an additional shipping fee for sending the shipment again.

Legal Notice
printonica reserves the right to correct any errors, inaccuracies or omissions and to update information at any time without prior notice (this includes even after an order has been placed). All changes become effective immediately upon being posted on our website. Such errors may be with respect to pricing and turnaround times. Printonica reserves the right to cancel or to refuse to accept any order placed based on inaccurate pricing information.

Shipping Policy :
printonica is committed to delivering your order accurately, in good condition and always on time.

• We provide free shipping in India with no hidden cost. For metros our delivery time is 3 to 7 working days after confirmation of the design from the customer.
• The above time lines do not apply for custom orders, special orders or pre-order bookings. The time limit is individually mentioned on our product descriptions.

• Our orders are shipped only to one single destination address at a time. If you would like to ship products to different addresses, you will require placing multiple orders.
• We ship on all week days (Monday to Saturday), excluding public holidays.
• If for any reason we were not being able to ship your order at all, we shall cancel the order and notify you over email. In such cases your order will be refunded in the same manner you made the payment.
• We ship only through reputed courier agencies to guarantee quick delivery time and in good condition.
• If you believe that the product is not in good condition or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package and get back to us.
• Each product has different shipping charges which are provided in the description of every product.

Privacy policy:
Printonica does not collect any data, but the forms filled through the website are only used to understand & process the customer information. We have policies and procedures to ensure that all personal information is handled in accordance with the Indian law.
When you use our Site, we collect and store your personal information from you. Our primary goal in doing so is to provide a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Site to make your experience safer and easier. Importantly, we only collect personal information about you that we consider necessary for achieving this purpose.

Information Liability
printonica makes every possible effort to ensure that the information published on its website is accurate and up to date, but does not accept any responsibility for errors or omissions and reserves the right to make amendments at any time and without prior notice.

The collection of personal information
In some circumstances, printonica may request personal information from you, like your name, e-mail address, company name, or telephone number. Your response to these inquiries is strictly voluntary. Printonica will never sell or share your personal information, unless permission is given to specifically share with our partners.

Disclosure to Third Parties
When purchasing our products or services from our web shop your personal information and credit card information will be collected. However, this information is NEVER shared or sold. It is for use within our system to better serve our customers.

printonica permits the taking of copies of material published on its web pages for personal use only, by either copying to a floppy or hard disk or by printing a copy, providing that the copyright notice is retained on each copy. Making alterations to any of the pages, or using content in any other work or publication, will be a direct breach of printonica copyright and may result in civil action.
printonica’s prior written permission must be obtained for any other use of material contained in its web pages.

The user assumes all responsibility for use of the printonica websites. The user waives all claims against printonica, its officers, directors, employees, suppliers and programmers that may arise from the utilization of the printonica websites.

Cancellation And Return Policies :
Cancellation Policy
We cannot cancel or edit your orders once they are in production. Once your order is submitted, we will not be able to change or adjust the order. Printonica will make every effort to contact customers via email regarding potential issues with an order.
• When we cannot access a photo (i.e. image was not passed through correctly or image was deleted from Printonica account).
• When there are issues causing the image to be too distorted or blurry (i.e. stretched image or colors are inverted due to file type).
In the exceptions above, Printonica will automatically cancel the order and issue a refund.
Orders that contain the following will be automatically cancelled and refunded:
1. Watermarks without permission from the photographer
2. Copyrighted materials without permission from the photographer
3. Inappropriate and pornographic content
• Unlawful, obscene, harmful, threatening, defamatory, or hateful content
• Invades privacy of any third party
• Contains nudity, illustrated nudity, pornography, illustrated pornography and/or child pornography
By submitting your order, you are confirming that the Content is yours—no one else's—and that the uploading and use of your Content does not violate the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights or human rights of somebody else.

Return Policy and Procedures
Due to the unique and custom nature of our products, Printonica does not offer exchanges or returns.
However, if at all there is a Manufacturing defect, complete assistance would be given to you for correcting the same